Sunshine Conversations
Sending out automated pending reminders via Zendesk Messaging
This article will show you how you can send out automated reminders over Messaging to your customers when your agents are awaiting a response.
AI Agent
These articles provide you with updates, insights and tutorials on Zendesk's AI Agents. The articles cover both AI Agents Advanced (Ultimate), Essentials, as well as the legacy Flow Builder and Answer Bot.
AI Agent
Managing custom translations in the Zendesk Bot
The new custom translations for the Zendesk Bot make it possible to combine automatic translations for all your flows and answers, while making sure that specific replies or words do not lose their context in a bad translations.
Zendesk AI
A hybrid approach to AI Agents powered by Zendesk and Ultimate
In a previous article I explained the Road to Automation and how it can help with automating more your support interactions. This article takes a real scenario and keeps improving the customer experience by leveraging a hybrid approach combining flows, generative replies and API integrations.
AI Agent
Expanded support for variables in the Zendesk Bot
Zendesk recently added variables, dynamic options and carousels to their Bot Builder. No better way to showcase these new capabilities than building a bot powered by the Avengers!
Insights
What's new from Zendesk Relate: AI Agents and Copilot.
Today was the first day of Relate, Zendesk's flagship event where they announce new features, give insights in customer and employee experience trends and showcase their products and customers. This article shows the new Agent Copilot and AI Agents.
Agent Availability
A full guide to handling agent availability in Zendesk Messaging
This article will show you how to handle agent availability in the Zendesk Messaging Widget.
AI Agent
Messaging Authentication: Verified email and merging existing users based on email
Zendesk introduced a new email verification flow to handle the mapping of authenticated Messaging users and exiting end-user profiles. It's a lot so let's dive in!
AI Agent
Restarting a Zendesk Messaging Conversation
This tutorial shows you how to build an Answer flow for Zendesk Messaging that allows visitors to restart the conversation.
AI Agent
Answer Linking for the Zendesk Bot
As a first big release for the Zendesk Bot this year, Zendesk is introducing Answer Linking, which can turn answers into reusable blocks!
AI Agent
Dynamic Conversation Experiences in the Zendesk Bot
This article will showcase the new Dynamic Conversation features for the Zendesk Bot by building a Movie Bot that shows information about movies to your customers
AI Agent
Preview of the new Generative AI Bot for Zendesk
Discover the all new Generative Zendesk Bot powered by OpenAI in this article!
AI Agent
Checking for Agent Availability in Zendesk Messaging
Sometimes you want to let your customers know if agents are available before they try to reach out. This article will show you how to do it (on any Zendesk plan!)