This Github Action creates or updates an existing app in your Zendesk instance after a successful commit in your GitHub repository.
Checkout the YouTube video below to see how it works.
Procedures turn your support processes into automated workflows. Use them with an AI Agent for full automation, or as Agent Copilot procedures to guide human agents. Document your processes, identify repetitive steps, and build procedures that close the gap between knowledge and action.
Zendesk’s classic email-based ticket lifecycle has evolved into a far more dynamic model shaped by messaging behaviour, conversation states, and AI Agents. This article explains how modern conversations starts and ends, and move between AI and human agents across the full ticket lifecycle.
Unlock memory-rich personalization with Zendesk's new Authentication Metadata. We explore how AI Agents can now natively verify users and access Support IDs without workarounds. Learn to use the new authenticated and zendeskId properties for secure, context-aware automation.
Zendesk AI Agents now handle multiple intents in a single customer message, resolving each question one by one across both messaging and email. This upgrade reduces failures, avoids unnecessary escalations, and delivers clearer, more complete responses with no setup required.
