This Github Action creates or updates an existing app in your Zendesk instance after a successful commit in your GitHub repository.
Checkout the YouTube video below to see how it works.
Zendesk’s pricing evolved from standalone tools to Suite and now toward outcome-based AI pricing. As AI Agents reshape support, Zendesk is testing resolution-based pricing that rewards automation, simplifies cost modeling, and aligns incentives between platform and customer.
Zendesk Messaging authentication just got simpler. A new Help Center setting lets the widget inherit user login status—no custom code needed. This article breaks down the setup, advanced use cases, how AI Agents can personalize replies, and the complex identity mapping that powers it all.
Your guide to a smoother, smarter support operation – from the experts at Premium Plus. Setting up Zendesk is easy. Knowing if it’s really delivering? Not so much.
September’s Zendesk News roundup covers GPT-5 adoption, AI Agent instructions, Copilot upgrades, omnichannel routing with department spaces, generative search in Help Center, translation exclusions, security updates, 2SV rollout, and the deprecation of SunCo API wrappers.
