This Github Action creates or updates an existing app in your Zendesk instance after a successful commit in your GitHub repository.
Checkout the YouTube video below to see how it works.
Not all tickets are equal. Some are simple and repetitive, others complex but strategic. Zendesk’s AI tools help map automation effort to business value — automating FAQs, guiding tasks, integrating live data, and supporting high-value human-led conversations where it counts most.
Support operations are rarely static. Teams grow, platforms change, companies merge, and structures evolve. In the middle of all that: data - years of support tickets, customer histories, agent notes, and help center content that can’t just be left behind. That’s where Help Desk Migration comes in.
Zendesk’s Agent Copilot gets a major upgrade with Instructions—a new feature guiding agents through manual steps when automation isn’t viable. Combined with suggested replies and next actions, Copilot now supports hybrid workflows, streamlining both digital and physical processes.
Zendesk’s summer updates bring sweeping changes: a revamped Resolution platform, deep AI integrations, and major product rebrands. I reorganized my blog into 10 new categories and reflected on my content—strong in automation, but lacking coverage of analytics, QA, and workforce management.
