This Github Action creates or updates an existing app in your Zendesk instance after a successful commit in your GitHub repository.
Checkout the YouTube video below to see how it works.
Zendesk held its annual AI Summit in October, unveiling the next evolution of its Resolution Platform. This article explores every announcement and breaks down how AI Voice, Action Builder, Knowledge Builder, and new analytics shape the future of support across four major themes.
Save time and maintain clean, unified user data with our app. It detects potential duplicates in the ticket sidebar, allowing agents to merge them with one click.
Zendesk October updates: unified navigation across apps, ISO 42001 AI certification, AI Agents expand to email/webforms, intelligent voice triage, dynamic lookup filters, record-level permissions, and improved brand and user management for smoother, more consistent workflows.
Zendesk expands generative replies to email, replacing static auto-replies with AI-crafted answers from Help Center content. Customers get faster resolutions, agents save time, and teams can evolve toward AI Agent Advanced for contextual, multi-source automation.
