This Github Action creates or updates an existing app in your Zendesk instance after a successful commit in your GitHub repository.
Checkout the YouTube video below to see how it works.
Zendesk’s 2026 CX Trends reveal where customer experience is heading. This article makes those trends practical, showing how to apply memory-rich AI, instant resolutions, multimodal support, analytics and transparency directly in Zendesk using what’s available today.
Zendesk strengthened its platform across governance, identity, and data protection. We introduced the Security overview dashboard, improved auth, Department Spaces, and advanced redaction. Read the article for practical steps to modernise APIs and secure your environment at scale.
Zendesk now shows AI Agent conversations directly in Agent Workspace. This closes data gaps between human and AI-handled interactions, improves visibility, and simplifies analytics.
Zendesk’s Custom Objects gain major upgrades this fall—attachments, access rules, advanced filters, article linking, and Explore reporting. These updates strengthen how AI, data, and workflows connect across the platform, making Custom Objects a cornerstone of modern Zendesk setups.
