This Github Action creates or updates an existing app in your Zendesk instance after a successful commit in your GitHub repository.
Checkout the YouTube video below to see how it works.
Zendesk AI Agents now handle multiple intents in a single customer message, resolving each question one by one across both messaging and email. This upgrade reduces failures, avoids unnecessary escalations, and delivers clearer, more complete responses with no setup required.
Embeddable mode transforms the Zendesk Widget from a fixed overlay into a flexible, fully integrated component. You can embed it anywhere, split it into separate components, customise its UI, trigger conversations programmatically, and match it to your product’s layout and design.
Zendesk is evolving from a Help Centre model to a full knowledge platform. It shows how knowledge powers AI Agents, Agent Copilot and omnichannel experiences, how content adapts per channel, and how tools like Knowledge Builder and Connectors turn knowledge into resolution intelligence.
Customer care is shifting from ticket handling to resolution design. This article explains how Zendesk’s Resolution Platform—combining Agent Copilot, AI Agents, knowledge and context—helps teams build clearer, use-case-driven paths. Part one covers intent classification.
