Zendesk Blog

9 customer service assumptions that AI assistants are about to challenge

Zendesk Blog

9 customer service assumptions that AI assistants are about to challenge

From identity and decision-making to brand experience and trust, what changes when personal AI assistants start handling customer service on behalf of your customers?

https://www.zendesk.com/blog/zendesk-insights/expertise/9-customer-service-assumptions-ai-assitants-challenge/

Let's continue the discussion Head over to the Zendesk Community for questions, comments or feedback. Go to the community

Back to the Future: Reinventing Employee Service with Zendesk

In 2007, three founders in Copenhagen set out to make customer service software easier to use. Asking for help shouldn't require a manual, and helping someone shouldn't mean fighting the software that's supposed to make the work easier. Nearly twenty years later, Zendesk has grown from a

Open Service Directory: a trusted service route for personal AI

Customers have traditionally reached support through channels that take them to the company they need support from: its Help Center, a web form, an official social account, a website chat or an email exchange. Search engines added another route, but customers could follow a search result to the comp

Conversation takeover & editing AI Agent tickets in Agent Workspace

Customer interactions do not all follow the same route. Some requests can be handled and resolved by an AI Agent without a person getting involved. Others need a support agent from the outset, while some may begin with an AI Agent and need human attention later. The platform needs to support all of

Building complex Action Flows with Custom Agents

Zendesk’s Resolution Platform is designed to do more than capture knowledge and procedures. It also provides the tools to manage and run actions across conversations, tickets and wider business processes. Action Flows provide the execution layer for that work. They can retrieve information, update

9 customer service assumptions that AI assistants are about to challenge

9 customer service assumptions that AI assistants are about to challenge

On this page

Read more

Back to the Future: Reinventing Employee Service with Zendesk

Open Service Directory: a trusted service route for personal AI

Conversation takeover & editing AI Agent tickets in Agent Workspace

Building complex Action Flows with Custom Agents