After Relate 2026: five Zendesk releases ready for service teams today. From keynote vision to real-world service tools, find out how these releases can support your team’s workflows, knowledge, and automation right now.
https://www.zendesk.com/blog/zendesk-insights/innovation/five-zendesk-releases-to-use-today/
AI Agents sit at the core of the customer experience. They are the conversational layer through which customers ask questions, receive answers, and move through to a resolution. But as AI capabilities evolve, so does the way we architect what sits behind that experience. https://www.zendesk.com/blo
If you've been reading this blog for a while, the concept of resolutions shouldn't be new to you. AI Automation makes it possible to handle conversations at a scale where just counting interactions becomes a less relevant way to measure your operational excellence. An automated workforce ca
New Action Flow capabilities and connectors give AI Agents, Agent Copilot and background automations more ways to execute work across your business.
Let's rewind the clock a decade or two. Customer Care at that moment was fairly simple. Customers reached out over email, and an agent replied back to them with an answer. This meant that your customer support workload was equal to the amount of incoming emails. Deflection, or self-service was