Capped usage of AI summaries are now available to all Suite Professional or above customers. This way you can test the feature, see the impact at no additional cost.
Zendesk is adding six new knowledge connectors: Jira, Contentful, Notion, Amazon S3, Dropbox and Zendesk content from other instances. This and the new support for PDFs expands the available content for AI Agents and Agent Copilot. https://support.zendesk.com/hc/en-us/articles/10735302080666-PDF-su
Conversational AI Agents are designed to handle customer conversations from question to resolution autonomously. They can do this by generating answers based on knowledge sources, or they can follow instructions and handle specific, more complex, use cases with logical flows. A customer might ask &
Zendesk is making its topic, sentiment, entity and language detection available for all Suite Professional or above customers, giving you automated insights in your conversations. Agent Copilot is still required if you want to leverage these findings in triggers or automations. https://support.zend
Most admins and agents using Zendesk never think about Sunshine Conversations. And that is rather the point. It sits underneath the entire conversational experience in Zendesk. It does not show up as a tab in Agent Workspace. It is not a single feature you'll find in Admin Center. But every web