Bots and Messaging
Enabling forms on the Zendesk Messaging widget without using a bot
This article explains how you can use the Messaging Widget without a chatbot and still collect information from your customers
Bots and Messaging
Digital Voice API powered by Zendesk Messaging
You can now let your customers place calls via the Messaging Widget. This article shows you how, and explains how to integrate Voice with your Zendesk Bot.
Bots and Messaging
An in-depth overview of Proactive Messages for Zendesk
Discover the new Zendesk proactive messaging. Learn about the main features and advanced flows, including the ability to show proactive messages based on specific marketing campaigns. Target customers based on their locale, or offer a premier experience to VIP users.
Bots and Messaging
Deep-dive into issues related to Messaging Authentication and JWT User Mapping
Currently the authentication for Zendesk Messaging as described in my article below has some weird behaviours when it comes to matching to existing Zendesk User Profiles. There's also a rather long thread about these issues on the Zendesk Community.
Bots and Messaging
Custom Launcher for Zendesk Messaging and Unread Counts
Zendesk recently added the ability to their Messaging Widget to use Custom Launchers. This article shows you how to easily implement it.
Bots and Messaging
Customize and brand your Classic Zendesk Widget
Zendesk has a nice Web Widget to embed your contact channels and FAQ on any page of your website creating a consistent experience that aligns with your brand.
Bots and Messaging
Classic Web Widget Authentication
You can authenticate your Zendesk Web Widget to identify your users, and to make restricted Help Center content available to users.
Bots and Messaging
Authenticate Zendesk Messaging
Zendesk recently added the ability to authenticate users in the Zendesk Messaging Web and Mobile SDK. This article shows how to set it up with sample code.