New Admin Copilot recommendation types
New Admin Copilot recommendation types
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Admin Copilot now surfaces updates to Macro content, as well as improvements for Trust and Safety as part of its recommendations.
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Universal Connector for Zendesk Knowledge Graph sources
Knowledge Connectors bring external content into the Zendesk Knowledge Graph, so the same information can support Help Center search, AI Agents and Agent Copilot. Dedicated connectors make common sources straightforward to connect. The Universal Connector extends that to any API.
Prompting Action Flows with Admin Copilot
Admin Copilot now supports Action Flows. Instead of building your flows by hand you can now describe what you need, and Zendesk's AI will build your flows for you!
Stop building one big bot
AI Agents sit at the core of the customer experience. They are the conversational layer through which customers ask questions, receive answers, and move through to a resolution. But as AI capabilities evolve, so does the way we architect what sits behind that experience. https://www.zendesk.com/blo
Closing the Resolution Loop with Custom Agents
If you've been reading this blog for a while, the concept of resolutions shouldn't be new to you. AI Automation makes it possible to handle conversations at a scale where just counting interactions becomes a less relevant way to measure your operational excellence. An automated workforce ca