New Admin Copilot recommendation types
New Admin Copilot recommendation types
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Admin Copilot now surfaces updates to Macro content, as well as improvements for Trust and Safety as part of its recommendations.
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Building complex Action Flows with Custom Agents
Zendesk’s Resolution Platform is designed to do more than capture knowledge and procedures. It also provides the tools to manage and run actions across conversations, tickets and wider business processes. Action Flows provide the execution layer for that work. They can retrieve information, update
Zendesk Specialised AI Agents
Zendesk AI Agents are more than just answer bots. They can understand what an end customer is trying to achieve and help carry the request through to a resolution. By combining knowledge, context, procedures and actions, they can interpret a policy, recognise the situation, decide what should happe
Using segments with Zendesk AI Agents
Customers do not experience support as a blank slate. They arrive with an identity, an order, a plan, a history, and an expectation that the company should know enough to help. When an AI Agent ignores that context, it asks people to repeat information, offers options that do not apply to them, or f
Universal Connector for Zendesk Knowledge Graph sources
Knowledge Connectors bring external content into the Zendesk Knowledge Graph, so the same information can support Help Center search, AI Agents and Agent Copilot. Dedicated connectors make common sources straightforward to connect. The Universal Connector extends that to any API.