New Admin Copilot recommendation types
New Admin Copilot recommendation types
On this page
Admin Copilot now surfaces updates to Macro content, as well as improvements for Trust and Safety as part of its recommendations.
Read more
Introducing Lisbon. A Conversational Experience for the Zendesk Help Center
Let's rewind the clock a decade or two. Customer Care at that moment was fairly simple. Customers reached out over email, and an agent replied back to them with an answer. This meant that your customer support workload was equal to the amount of incoming emails. Deflection, or self-service was
Leveraging the Automation Potential dashboard in Zendesk
At Zendesk we've been pushing automation in Customer and Employee service forward. With AI Agents running your conversations autonomously, Copilots assisting your agents and admins, or the new Custom Agents running specialised processes alongside conversations. These agents run across a variety
New Knowledge Graph Connectors
Zendesk is adding six new knowledge connectors: Jira, Contentful, Notion, Amazon S3, Dropbox and Zendesk content from other instances. This and the new support for PDFs expands the available content for AI Agents and Agent Copilot. https://support.zendesk.com/hc/en-us/articles/10735302080666-PDF-su
Combining agentic procedures with embedded templates in AI Agents
Conversational AI Agents are designed to handle customer conversations from question to resolution autonomously. They can do this by generating answers based on knowledge sources, or they can follow instructions and handle specific, more complex, use cases with logical flows. A customer might ask &