New Admin Copilot recommendation types
New Admin Copilot recommendation types
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Admin Copilot now surfaces updates to Macro content, as well as improvements for Trust and Safety as part of its recommendations.
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Closing the Resolution Loop with Custom Agents
If you've been reading this blog for a while, the concept of resolutions shouldn't be new to you. AI Automation makes it possible to handle conversations at a scale where just counting interactions becomes a less relevant way to measure your operational excellence. An automated workforce ca
Building more powerful and connected Action Flows
New Action Flow capabilities and connectors give AI Agents, Agent Copilot and background automations more ways to execute work across your business.
Introducing Lisbon. A Conversational Experience for the Zendesk Help Center
Let's rewind the clock a decade or two. Customer Care at that moment was fairly simple. Customers reached out over email, and an agent replied back to them with an answer. This meant that your customer support workload was equal to the amount of incoming emails. Deflection, or self-service was
Leveraging the Automation Potential dashboard in Zendesk
At Zendesk we've been pushing automation in Customer and Employee service forward. With AI Agents running your conversations autonomously, Copilots assisting your agents and admins, or the new Custom Agents running specialised processes alongside conversations. These agents run across a variety