Messaging
Learn about Zendesk's social and web messaging, sunshine conversations, switchboards and conversation states.
Learn how to fully customize your Zendesk Web Widget with the new theming API. Go beyond Admin Center's basic options to create per-page themes, support dark mode, and match your brand perfectly. Includes a free theme builder tool and code examples for context-specific widget styling.
The new multi-conversations in Zendesk Messaging allows for, well, multiple concurrent conversations with AI Agents and your team in the Zendesk Web Widget and Mobile SDK. This feature is now available to all customers.
Zendesk’s new Messaging triggers enable automations similar to email tickets. You can notify customers of wait times, request CSAT feedback, or let them close a conversation. These triggers enhance the customer experience by allowing more customized interactions within Messaging.
This tutorial shows you how to build an Answer flow for Zendesk Messaging that allows visitors to restart the conversation.
Sometimes you want to let your customers know if agents are available before they try to reach out. This article will show you how to do it (on any Zendesk plan!)
This article explains how you can use the Messaging Widget without a chatbot and still collect information from your customers
Discover the new Zendesk proactive messaging. Learn about the main features and advanced flows, including the ability to show proactive messages based on specific marketing campaigns. Target customers based on their locale, or offer a premier experience to VIP users.
Zendesk recently added the ability to their Messaging Widget to use Custom Launchers. This article shows you how to easily implement it.
Zendesk has a nice Web Widget to embed your contact channels and FAQ on any page of your website creating a consistent experience that aligns with your brand.
