➕ Enabling forms on the Zendesk Messaging widget without using a Chatbot
This article explains how you can use the Messaging Widget without a chatbot and still collect information from your customers
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Zendesk Roundup for May 2024
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
Automatically deflect Zendesk spam tickets via triggers and webhooks
From time to time spammers use open API endpoint in Zendesk to flood your inbox with tickets. This article shows an efficient and automatic way to deflect these tickets.
Swifteq - Zendesk apps for faster support & superior self-service (sponsor)
My thanks for SwiftEq for sponsoring this month's Internal Note newsletter.
Preview of the new generative search for Zendesk Knowledge Base and Agent Workspace
The new generative AI search features for the Zendesk Help Center and Agent Workspace turn search results into Quick Answers with custom generated responses.