AI Summit
AI Summit - the new Zendesk Voice
In this last article in my AI Summit series I deep-dive in the new Zendesk Voice with its new AI Agent capabilities, Agent Copilot for Voice and Voice QA.
Insights
An overview of the Zendesk AI Summit announcements
Zendesk presented their latest releases at their AI Summit this week. New announcements include Omnichannel AI Agents, the new Zendesk Voice, Agent Copilot and improvements for Zendesk QA. Read my deep dive article to learn more!
Agent Efficiency
Preview of the new Generative AI for Zendesk Voice
What happens if you give Zendesk AI for Voice one of IT Crowd's most confusing customer care interactions? Read the article to see the results!
AI Agent
Digital Voice API powered by Zendesk Messaging
You can now let your customers place calls via the Messaging Widget. This article shows you how, and explains how to integrate Voice with your Zendesk Bot.
Routing and Intelligence
Zendesk Talk Status
Zendesk Talk is Zendesk’s integration VOIP solution. We use it at the office for both incoming support calls from our clients as well as, naturally, outgoing calls. Now weirdly, Zendesk does not offer a mobile app for their phone solution. They have great apps for Support and Sell, but you can’t ac