Agent Efficiency
Preview of the new Generative AI for Zendesk Voice
What happens if you give Zendesk AI for Voice one of IT Crowd's most confusing customer care interactions? Read the article to see the results!
Knowledge Base
Preview of the new Generative AI for the Zendesk Help Center
This article previews the new Generative AI for Help Center content that's been made available in EAP by Zendesk.
AI Agent
Preview of the new Generative AI Bot for Zendesk
Discover the all new Generative Zendesk Bot powered by OpenAI in this article!
Routing and Intelligence
Automatic Ticket Categorisation and Sentiment Analysis via ChatGPT
This article will show you how to automatically categorise any incoming ticket and assign a customer sentiment by using ChatGPT, Cloudflare Workers and Zendesk APIs.