Zendesk's AI Drop Event last month included tons of new Zendesk AI features. Their new Generative AI Bot got all the attention and headlines, but in parallel they also announced their new Generative AI for Help Center content.
This new feature allows Content Managers to write short summaries of articles, and use Generative AI to expand the summary or bullet points into long-form support articles. It's powered by OpenAI, and positioned as a way to create content faster and more efficient by having your writers focus on the essence of an article, and have AI worry about turning it into an actual article.
Although the presentation was packed with announcements, almost all of them were already known or released in the last few months: Layout Builder, Agent Home, Omnichannel Routing, Generative AI Bot, Custom Objects and most of the stuff covered at the AI Drop Event.
The few items that were actually new, like the 360 Employee View app, will be covered in the Zendesk Roundup later this month.