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The new operating model for modern AI service

Zendesk Blog

The new operating model for modern AI service

Adding AI to service is no longer enough. The next step is building an Intelligent Service platform that can act on the right work, validate every outcome, and continuously correct what isn’t working.

https://www.zendesk.com/blog/zendesk-insights/expertise/new-operating-model-intelligent-service/

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The new operating model for modern AI service

The new operating model for modern AI service

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Back to the Future: Reinventing Employee Service with Zendesk

9 customer service assumptions that AI assistants are about to challenge

Open Service Directory: a trusted service route for personal AI

Conversation takeover & editing AI Agent tickets in Agent Workspace