Bots and Messaging
Preview of the new Generative AI Bot for Zendesk
Discover the all new Generative Zendesk Bot powered by OpenAI in this article!
Bots and Messaging
➕ Checking for Agent Availability in Zendesk Messaging
Sometimes you want to let your customers know if agents are available before they try to reach out. This article will show you how to do it (on any Zendesk plan!)
Bots and Messaging
➕ Enabling forms on the Zendesk Messaging widget without using a Chatbot
Bots and Messaging
➕Pre-filling custom fields in the Zendesk Bot with Messaging Metadata
This article contains three tutorials that explain how to use the new Messaging Metadata feature in Zendesk to pre-fill fields in your conversation bot flows.
Bots and Messaging
➕ Show restricted articles in Zendesk Bots
Show restricted or internal Help Center articles right within your Messaging Widget thanks to this newest addition to Zendesk Bot Builder
Bots and Messaging
➕ Sending Automated Messages via WhatsApp with Sunshine Conversations and Zendesk
Learn how to leverage the Sunshine Conversations API included in Zendesk Suite to automatically send out messages to your customers.
Bots and Messaging
Voice API powered by Zendesk Messaging
You can now let your customers place calls via the Messaging Widget. This article shows you how, and explains how to integrate Voice with your Zendesk Bot.
Bots and Messaging
➕ Bypassing the 24-hour rule for WhatsApp in Zendesk
In this article we'll show you how to bypass the 24-hour WhatsApp limit in Zendesk by leveraging the included Sunshine Conversations API.
Bots and Messaging
An in-depth overview of Proactive Messages for Zendesk
Discover the new Zendesk proactive messaging. Learn about the main features and advanced flows, including the ability to show proactive messages based on specific marketing campaigns. Target customers based on their locale, or offer a premier experience to VIP users.
Bots and Messaging
Deep-dive into issues related to Messaging Authentication and JWT User Mapping
Currently the authentication for Zendesk Messaging as described in my article below has some weird behaviours when it comes to matching to existing Zendesk User Profiles. There's also a rather long thread about these issues on the Zendesk Community.
Bots and Messaging
Learn how to build a full-featured Flow Builder Bot for Zendesk.
In this article we will build a full-featured Flow Builder Bot for Zendesk. We'll use every step type, use API calls and variables and show you how to create a bot yourself in a full length video tutorial.
Bots and Messaging
Flow Builder - Ask for details
The new Ask For Details option in Flow Builder allows you to pull in contextual information via API into your Zendesk Chat Bot.
Bots and Messaging
Custom Launcher for Zendesk Messaging and Unread Counts
Zendesk recently added the ability to their Messaging Widget to use Custom Launchers. This article shows you how to easily implement it.
Bots and Messaging
Customize and brand your Classic Zendesk Widget
Zendesk has a nice Web Widget to embed your contact channels and FAQ on any page of your website creating a consistent experience that aligns with your brand.
Bots and Messaging
Classic Web Widget Authentication
You can authenticate your Zendesk Web Widget to identify your users, and to make restricted Help Center content available to users.
Bots and Messaging
Authenticate Zendesk Messaging
Zendesk recently added the ability to authenticate users in the Zendesk Messaging Web and Mobile SDK. This article shows how to set it up with sample code.