Sending out automated pending reminders via Zendesk Messaging
This article will show you how you can send out automated reminders over Messaging to your customers when your agents are awaiting a response.
Last year I wrote an article about sending messages to customers over Messaging (WhatsApp, Web Widget,...) via the Sunshine Conversations API. This flow not only allows you to bypass the 24 hour rule for WhatsApp but also makes it possible to send messages to customers via triggers and automations.
➕ Sending Automated Messages via WhatsApp with Sunshine Conversations and Zendesk
Learn how to leverage the Sunshine Conversations API included in Zendesk Suite to automatically send out messages to your customers.
Thomas Verschoren
A while back I had a reader reach out who wanted to convert my Pending automations for custom statuses (link) into a flow compatible for messaging.
So, this is exactly what this article will be about. But first, some context.
