Classic mode for Zendesk

So here it is. Shortly after Zendesk announced dark mode for Agent Workspace they added another theme for your Zendesk environment, bringing back the Classic environment from Zendesk in 2012.

Take a look!

April fools

There's no classic mode

However, there's that cool dark mode though, as well as dozens of great updates for the Zendesk platform announced at Relate 2025.

Agentic Bots with Reasoning. Knowledge Graph. Employee Service Suite. Action Builder. And lots, lots more.

Product Innovations from Zendesk Relate 2025

In this first article of my Relate 2025 coverage I dive into the new Zendesk Resolution Platform, covering elements like the new Adaptive Reasoning for AI Agents, Action builder, Quick answer and many many more new announcements.

Internal NoteThomas Verschoren

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