AI Agent
Checking for Agent Availability in Zendesk Messaging
Sometimes you want to let your customers know if agents are available before they try to reach out. This article will show you how to do it (on any Zendesk plan!)
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These articles provide you with updates, insights and tutorials on Zendesk's AI Agents. The articles cover both AI Agents Advanced (Ultimate), Essentials, as well as the legacy Flow Builder and Answer Bot.
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Enabling forms on the Zendesk Messaging widget without using a bot
This article explains how you can use the Messaging Widget without a chatbot and still collect information from your customers
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Pre-filling custom fields in the Zendesk Bot with Messaging Metadata
This article contains three tutorials that explain how to use the new Messaging Metadata feature in Zendesk to pre-fill fields in your conversation bot flows.
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Show restricted articles in Zendesk Bots
Show restricted or internal Help Center articles right within your Messaging Widget thanks to this newest addition to Zendesk Bot Builder
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➕ Sending Automated Messages via WhatsApp with Sunshine Conversations and Zendesk
Learn how to leverage the Sunshine Conversations API included in Zendesk Suite to automatically send out messages to your customers.
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Digital Voice API powered by Zendesk Messaging
You can now let your customers place calls via the Messaging Widget. This article shows you how, and explains how to integrate Voice with your Zendesk Bot.
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➕ Bypassing the 24-hour rule for WhatsApp in Zendesk
In this article we'll show you how to bypass the 24-hour WhatsApp limit in Zendesk by leveraging the included Sunshine Conversations API.
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An in-depth overview of Proactive Messages for Zendesk
Discover the new Zendesk proactive messaging. Learn about the main features and advanced flows, including the ability to show proactive messages based on specific marketing campaigns. Target customers based on their locale, or offer a premier experience to VIP users.
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Deep-dive into issues related to Messaging Authentication and JWT User Mapping
Currently the authentication for Zendesk Messaging as described in my article below has some weird behaviours when it comes to matching to existing Zendesk User Profiles. There's also a rather long thread about these issues on the Zendesk Community.
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Learn how to build a full-featured Flow Builder Bot for Zendesk.
In this article we will build a full-featured Flow Builder Bot for Zendesk. We'll use every step type, use API calls and variables and show you how to create a bot yourself in a full length video tutorial.
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Flow Builder - Ask for details
The new Ask For Details option in Flow Builder allows you to pull in contextual information via API into your Zendesk Chat Bot.
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Custom Launcher for Zendesk Messaging and Unread Counts
Zendesk recently added the ability to their Messaging Widget to use Custom Launchers. This article shows you how to easily implement it.