AI Agents & Messaging
Digital Voice API powered by Zendesk Messaging
You can now let your customers place calls via the Messaging Widget. This article shows you how, and explains how to integrate Voice with your Zendesk Bot.
AI Agents & Messaging
Zendesk AI Agents autonomously resolve tickets in messaging and email using adaptive reasoning. Dive into setup, intent handling, conversation flows, and real-world use cases where AI delivers speed and quality at scale.
AI Agents & Messaging
An in-depth overview of Proactive Messages for Zendesk
Discover the new Zendesk proactive messaging. Learn about the main features and advanced flows, including the ability to show proactive messages based on specific marketing campaigns. Target customers based on their locale, or offer a premier experience to VIP users.
AI Agents & Messaging
Learn how to build a full-featured Flow Builder Bot for Zendesk.
In this article we will build a full-featured Flow Builder Bot for Zendesk. We'll use every step type, use API calls and variables and show you how to create a bot yourself in a full length video tutorial.
AI Agents & Messaging
Flow Builder - Ask for details
The new Ask For Details option in Flow Builder allows you to pull in contextual information via API into your Zendesk Chat Bot.
AI Agents & Messaging
Customize and brand your Classic Zendesk Widget
Zendesk has a nice Web Widget to embed your contact channels and FAQ on any page of your website creating a consistent experience that aligns with your brand.
AI Agents & Messaging
Zendesk Flow Builder API Call
Zendesk announced the ability to add an API call step to their Messaging Flow Builder. This allows you to get external data and show it your users. So what's possible? Let's build a quick mockup and find out!