AI Agent
Show restricted articles in Zendesk Bots
Show restricted or internal Help Center articles right within your Messaging Widget thanks to this newest addition to Zendesk Bot Builder
AI Agent
Deep-dive into issues related to Messaging Authentication and JWT User Mapping
Currently the authentication for Zendesk Messaging as described in my article below has some weird behaviours when it comes to matching to existing Zendesk User Profiles. There's also a rather long thread about these issues on the Zendesk Community.
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Classic Web Widget Authentication
You can authenticate your Zendesk Web Widget to identify your users, and to make restricted Help Center content available to users.
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Authenticate Zendesk Messaging
Zendesk recently added the ability to authenticate users in the Zendesk Messaging Web and Mobile SDK. This article shows how to set it up with sample code.