Platform & Security
Update a requester name via webhooks and custom fields
Update a requesters' profile based on form field input.
Platform & Security
Build smarter with Zendesk’s platform tools. From APIs and apps to Sunshine and security features, this category covers everything you need to customize, extend, and secure your Zendesk instance.
Platform & Security
Shortcomings of Zendesk Webhooks
🥳Update 2023-03-30 Zendesk fixed all issues mentioned in this article. See the Announcement or read the article below.Expanded API Support via Custom Authentication for Zendesk WebhooksZendesk announced Custom Headers and API Key support for its Webhooks. And fixed my previous list of shortcomings
Platform & Security
Custom Launcher for Zendesk Messaging and Unread Counts
Zendesk recently added the ability to their Messaging Widget to use Custom Launchers. This article shows you how to easily implement it.
Platform & Security
ticket.sendMessage() for Support Apps
Zendesk added a new action for Zendesk Apps that allows for sending messages to customers automatically on behalve of agents. This post contains an example demo app that showcases this new feature.
Platform & Security
Classic Web Widget Authentication
You can authenticate your Zendesk Web Widget to identify your users, and to make restricted Help Center content available to users.
Platform & Security
Authenticate Zendesk Messaging
Zendesk recently added the ability to authenticate users in the Zendesk Messaging Web and Mobile SDK. This article shows how to set it up with sample code.
Platform & Security
Zendesk App Tools Github Action
This Github Action creates or updates an existing app in your Zendesk instance after a successful commit in your GitHub repository. Zendesk App Tools - Deploy Apps - GitHub MarketplaceCreate or Update an existing app in a Zendesk instance. Requires a .zat fileGitHub Checkout the YouTube video belo