![Beyond triggers. Moving to queue only assignment in Zendesk](/content/images/size/w600/2024/03/banner-4.png)
Agent Efficiency
Beyond triggers. Moving to queue only assignment in Zendesk
What happens if we trust queues for assignment and remove any assignment triggers from a Zendesk instance?
Agent Efficiency
What happens if we trust queues for assignment and remove any assignment triggers from a Zendesk instance?
Agent Availability
This article will show you how to handle agent availability in the Zendesk Messaging Widget.
Insights
One of the big Trends for 2024 is the idea that security no longer is an add-on but should be seamlessly incorporated throughout the customer journey. To get started the right way, I've written a Zendesk Security Checklist. It's a practical approach to improve the security of your Zendesk instance.
Agent Efficiency
This article contains a full tutorial on how to build a small Zendesk Support app that alerts your agents whenever they're looking at a VIP ticket.
Agent Efficiency
When a crisis hits agents should focus on resolving problems and informing customers, not waste time on assigning and categorising incident tickets. This article shows you how to automate this flow!
Agent Efficiency
Use triggers and webhooks in Zendesk to automatically reassign tickets back to the original assignee.
Bots and Messaging
Sometimes you want to let your customers know if agents are available before they try to reach out. This article will show you how to do it (on any Zendesk plan!)
Bots and Messaging
This article explains how you can use the Messaging Widget without a chatbot and still collect information from your customers
Bots and Messaging
Learn how to leverage the Sunshine Conversations API included in Zendesk Suite to automatically send out messages to your customers.
Bots and Messaging
In this article we'll show you how to bypass the 24-hour WhatsApp limit in Zendesk by leveraging the included Sunshine Conversations API.