Knowledge Base
Preview of the new Generative AI for the Zendesk Help Center
This article previews the new Generative AI for Help Center content that's been made available in EAP by Zendesk.
Knowledge Base
Redirect Rules for Zendesk Guide
Use the new Redirect Rules API for Zendesk Guide to redirect customers to other pages instead of finding a 404 error for non-existing urls.
Knowledge Base
Improve Your Content Discoverability with a Linked List in Zendesk Guide
Improve content discoverability in Zendesk Guide by creating a custom page that shows records indexed by federated search. This enables businesses to offer a better experience for customers, making it easier for them to find the information they need.
Knowledge Base
Improve ticket deflection by enabling Federated Search
Federated search is a feature that allows customers to search for information across multiple platforms and websites simultaneously, creating a seamless search experience. This article shows how how to setup automatic or manual indexing of records.
Knowledge Base
Make Protected Zendesk Help Center Articles available in Search
This article shows you how to make articles available to logged in users only, but still make them available in search by showing an excerpt of the article.
Knowledge Base
Zendesk Answer Bot API
One of the lesser known and used APIs in Zendesk's arsenal is the Answer Bot API. It allows platforms to replicate the behaviour of their bot in any app or website. Or an Apple HomePod..