Zendesk AI
The new generative AI search features for the Zendesk Help Center and Agent Workspace turn search results into Quick Answers with custom generated responses.
Knowledge Base
This article previews the new Generative AI for Help Center content that's been made available in EAP by Zendesk.
Knowledge Base
Use the new Redirect Rules API for Zendesk Guide to redirect customers to other pages instead of finding a 404 error for non-existing urls.
Knowledge Base
Improve content discoverability in Zendesk Guide by creating a custom page that shows records indexed by federated search. This enables businesses to offer a better experience for customers, making it easier for them to find the information they need.
Knowledge Base
Federated search is a feature that allows customers to search for information across multiple platforms and websites simultaneously, creating a seamless search experience. This article shows how how to setup automatic or manual indexing of records.
Knowledge Base
This article shows you how to make articles available to logged in users only, but still make them available in search by showing an excerpt of the article.
Knowledge Base
One of the lesser known and used APIs in Zendesk's arsenal is the Answer Bot API. It allows platforms to replicate the behaviour of their bot in any app or website. Or an Apple HomePod..