Viewing User Interaction Context in Zendesk
This article shows you three ways you can leverage existing Zendesk features to give agents insights in user intents so they can resolve tickets faster and give better support.
Agent Workspace
Learn to navigate and optimize Zendesk’s unified Agent Workspace. From omnichannel ticket handling to workspace setup and shortcuts, we cover everything that helps agents work efficiently across messaging, email, voice, and more.
Preview of the new Essentials Card in Zendesk
A quick overview of the new Essentials Card for Zendesk user profiles.
Preview of the new Agent Home
Agent Home is a new way for your Zendesk agents to interact with tickets and conversations that focusses on work to be done in a nice overview. Read the article to read my first impressions!
➕ Sending Automated Messages via WhatsApp with Sunshine Conversations and Zendesk
Learn how to leverage the Sunshine Conversations API included in Zendesk Suite to automatically send out messages to your customers.
Cleaning up Zendesk Organisations with a sidebar app
Are you a Zendesk admin struggling with managing organizations and their associated user data? If so, you're not alone. Two common issues that Zendesk admins face are organisations with missing users, or badly mapped users. This article will show you how to fix it.
Crisis Management via Zendesk
Imagine a major part of your service breaking down, users can't login and tickets are being created in volume. Agents get overwhelmed by the amount of backlog and customers get frustrated. Zendesk can remedy this by leveraging Pro-Active support and Self Service and Problem/Incidents. Learn how.
Build a Task Manager in Zendesk Support via Custom Ticket Statuses
Task Manager to snooze tickets in Zendesk via the new Custom Statuses.
Custom Ticket Status API exploring
Exploring the technical side of Custom Statusses
Zendesk Talk Status
Zendesk Talk is Zendesk’s integration VOIP solution. We use it at the office for both incoming support calls from our clients as well as, naturally, outgoing calls. Now weirdly, Zendesk does not offer a mobile app for their phone solution. They have great apps for Support and Sell, but you can’t ac