Custom Objects - Internal Note

Custom Objects

End-User access for Custom Objects and Lookup Fields

Zendesk’s Custom Objects, released last year, enable you to expand platform data, like linking assets or contracts to tickets. Initially, end-users couldn’t interact with custom objects, but a recent update allows you to add Lookup Fields in forms.

Custom Objects

Preview of the new cards for Custom Objects

Zendesk’s new Essentials Card lets you customize user profiles next to tickets, and now, Custom Object Cards do the same. You can reorder, hide, or add fields to streamline your agents’ view. A simple yet customizable update to enhance the agent experience.

Custom Objects

Custom Object Placeholders and Object Triggers in Zendesk

This article explores the new capabilities for Custom Objects with the new support for object triggers and dynamic placeholders.

Agent Efficiency

Zendesk Custom Objects - Part 4: End-User and Forms

This is a four-part series on Zendesk's new Custom Objects feature. The articles cover setup, data import, using Custom Objects in forms and with agents, expanding user profiles, and displaying Custom Objects in Help Center forms.

Agent Efficiency

Zendesk Custom Objects - Part 3: Users

Agent Efficiency

Zendesk Custom Objects - Part 2: Tickets

Agent Efficiency

Zendesk Custom Objects - Part 1: Introduction

Custom Objects

Announcing the Custom Objects series for Zendesk

Introducing is a four-part series on Zendesk's new Custom Objects feature. These articles cover setup, data import, using Custom Objects in forms and with agents, expanding user profiles, and displaying Custom Objects in Help Center forms.

Routing and Intelligence

Preview: Creating a Pokédex with Zendesk Custom Objects

The awesome people at Zendesk just made the Custom Objects v2 EAP available.So why not build a Pokédex inside Zendesk to get to know the APIs 😉