What WWDC is for Apple users, Relate events are to Zendesk users. I’ve done a couple in London and they were always a delightful combination of tons information, both technical and commercial, good speakers and a nice calming design. Pity/understandable that this one was cancelled due to COVID, fro
Platform & Security
This Github Action creates or updates an existing app in your Zendesk instance after a successful commit in your GitHub repository. Zendesk App Tools - Deploy Apps - GitHub MarketplaceCreate or Update an existing app in a Zendesk instance. Requires a .zat fileGitHub Checkout the YouTube video belo
Agent Workspace & Routing
Zendesk Talk is Zendesk’s integration VOIP solution. We use it at the office for both incoming support calls from our clients as well as, naturally, outgoing calls. Now weirdly, Zendesk does not offer a mobile app for their phone solution. They have great apps for Support and Sell, but you can’t ac