How to build a VIP Alert app in Zendesk from scratch
This article contains a full tutorial on how to build a small Zendesk Support app that alerts your agents whenever they're looking at a VIP ticket.
Preview of the new Generative AI Bot for Zendesk
Discover the all new Generative Zendesk Bot powered by OpenAI in this article!
Automatically link incidents and problems in Zendesk
When a crisis hits agents should focus on resolving problems and informing customers, not waste time on assigning and categorising incident tickets. This article shows you how to automate this flow!
Zendesk AI Keynote - A full overview of the new releases
Discover all the new Zendesk releases from the AI Drop event on October 5th: Generative AI Bots, Intent management, new privacy and security tools and new AI features to increase agent efficiency.
Zendesk Roundup for September 2023
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
My approach to Zendesk Views
In this article I explain my approach to Zendesk Views, and how you only need 8 views to make an efficient setup.
Return to Sender - Reassign Zendesk Tickets back to the original agent
Use triggers and webhooks in Zendesk to automatically reassign tickets back to the original assignee.
Checking for Agent Availability in Zendesk Messaging
Sometimes you want to let your customers know if agents are available before they try to reach out. This article will show you how to do it (on any Zendesk plan!)
Zendesk Roundup for August 2023
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
Enabling forms on the Zendesk Messaging widget without using a bot
This article explains how you can use the Messaging Widget without a chatbot and still collect information from your customers
Viewing User Interaction Context in Zendesk
This article shows you three ways you can leverage existing Zendesk features to give agents insights in user intents so they can resolve tickets faster and give better support.
Preview of the new Essentials Card in Zendesk
A quick overview of the new Essentials Card for Zendesk user profiles.