Zendesk AI
A few months after its announcement at Relate, I finally had to chance to explore the new AI Co-pilot for agents in Zendesk. This article will explore what the Co-pilot can do, how it works and some initial impressions.
Zendesk AI
The new generative AI search features for the Zendesk Help Center and Agent Workspace turn search results into Quick Answers with custom generated responses.
Agent Efficiency
What happens if you give Zendesk AI for Voice one of IT Crowd's most confusing customer care interactions? Read the article to see the results!
Agent Efficiency
The new Customisable CSAT for Zendesk has arrived, finally allowing you to change your rating scale, choose emoji, numbers or labels, and customize your follow-up questions. This article contains an initial overview of the new feature, and shows how it works with existing API integrations.
Knowledge Base
This article previews the new Generative AI for Help Center content that's been made available in EAP by Zendesk.
AI Agent
Discover the all new Generative Zendesk Bot powered by OpenAI in this article!
Agent Efficiency
A quick overview of the new Essentials Card for Zendesk user profiles.
Agent Efficiency
Agent Home is a new way for your Zendesk agents to interact with tickets and conversations that focusses on work to be done in a nice overview. Read the article to read my first impressions!