Preview of the new Generative AI for the Zendesk Help Center
This article previews the new Generative AI for Help Center content that's been made available in EAP by Zendesk.
Thomas Verschoren
Problem solver with a passion for Apple sitting behind a Zendesk.
Zendesk Custom Objects - Part 1: Introduction
This is a four-part series on Zendesk's new Custom Objects feature. The articles cover setup, data import, using Custom Objects in forms and with agents, expanding user profiles, and displaying Custom Objects in Help Center forms.
Announcing the Custom Objects series for Zendesk
Introducing is a four-part series on Zendesk's new Custom Objects feature. These articles cover setup, data import, using Custom Objects in forms and with agents, expanding user profiles, and displaying Custom Objects in Help Center forms.
Zendesk Roundup for October 2023
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
How to build a VIP Alert app in Zendesk from scratch
This article contains a full tutorial on how to build a small Zendesk Support app that alerts your agents whenever they're looking at a VIP ticket.
Preview of the new Generative AI Bot for Zendesk
Discover the all new Generative Zendesk Bot powered by OpenAI in this article!
Automatically link incidents and problems in Zendesk
When a crisis hits agents should focus on resolving problems and informing customers, not waste time on assigning and categorising incident tickets. This article shows you how to automate this flow!
Zendesk AI Keynote - A full overview of the new releases
Discover all the new Zendesk releases from the AI Drop event on October 5th: Generative AI Bots, Intent management, new privacy and security tools and new AI features to increase agent efficiency.
Zendesk Roundup for September 2023
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
My approach to Zendesk Views
In this article I explain my approach to Zendesk Views, and how you only need 8 views to make an efficient setup.
Return to Sender - Reassign Zendesk Tickets back to the original agent
Use triggers and webhooks in Zendesk to automatically reassign tickets back to the original assignee.
Checking for Agent Availability in Zendesk Messaging
Sometimes you want to let your customers know if agents are available before they try to reach out. This article will show you how to do it (on any Zendesk plan!)