Problem solver with a passion for Apple sitting behind a Zendesk.
Zendesk News Roundup
Zendesk Roundup for April 2023
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
Platform & Security
Publish new Articles to Slack via the new Webhooks for Zendesk Help Center
Learn how to publish Zendesk Guide articles to Slack by using the new Zendesk Events for Guide webhooks.
Agent Copilot
Automatic Ticket Categorisation and Sentiment Analysis via ChatGPT
This article will show you how to automatically categorise any incoming ticket and assign a customer sentiment by using ChatGPT, Cloudflare Workers and Zendesk APIs.
Platform & Security
Deep-dive into issues related to Messaging Authentication and JWT User Mapping
Currently the authentication for Zendesk Messaging as described in my article below has some weird behaviours when it comes to matching to existing Zendesk User Profiles. There's also a rather long thread about these issues on the Zendesk Community.
AI Agents & Messaging
Learn how to build a full-featured Flow Builder Bot for Zendesk.
In this article we will build a full-featured Flow Builder Bot for Zendesk. We'll use every step type, use API calls and variables and show you how to create a bot yourself in a full length video tutorial.
Platform & Security
Creating a Pokédex with Zendesk Custom Objects
The awesome people at Zendesk just made the Custom Objects v2 EAP available.So why not build a Pokédex inside Zendesk to get to know the APIs 😉
Knowledge & Insights
Improve Your Content Discoverability with a Linked List in Zendesk Guide
Improve content discoverability in Zendesk Guide by creating a custom page that shows records indexed by federated search. This enables businesses to offer a better experience for customers, making it easier for them to find the information they need.
Platform & Security
Expanded API Support via Custom Authentication for Zendesk Webhooks
Zendesk announced Custom Headers and API Key support for its Webhooks. And fixed my previous list of shortcomings a 100%
Zendesk News Roundup
What's New for Zendesk in March 2023
Every quarter Zendesk releases their big What's New Keynote presenting the newest features for customers, support teams, admins and your business overall. Let's dive in and discuss what they announced!
Zendesk News Roundup
Zendesk Roundup for March 2023
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
Agent Workspace and Routing
Cleaning up Zendesk Organisations with a sidebar app
Are you a Zendesk admin struggling with managing organizations and their associated user data? If so, you're not alone. Two common issues that Zendesk admins face are organisations with missing users, or badly mapped users. This article will show you how to fix it.
Knowledge & Insights
Improve ticket deflection by enabling Federated Search
Federated search is a feature that allows customers to search for information across multiple platforms and websites simultaneously, creating a seamless search experience. This article shows how how to setup automatic or manual indexing of records.