News Roundup
Every quarter Zendesk releases their big What's New Keynote presenting the newest features for customers, support teams, admins and your business overall. Let's dive in and discuss what they announced!
News Roundup
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
Agent Workspace & Routing
Are you a Zendesk admin struggling with managing organizations and their associated user data? If so, you're not alone. Two common issues that Zendesk admins face are organisations with missing users, or badly mapped users. This article will show you how to fix it.
Knowledge & Insights
Federated search is a feature that allows customers to search for information across multiple platforms and websites simultaneously, creating a seamless search experience. This article shows how how to setup automatic or manual indexing of records.
Knowledge & Insights
This article shows you how to make articles available to logged in users only, but still make them available in search by showing an excerpt of the article.
News Roundup
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
Platform & Security
Lookup Relationship fields are a recently added features that expands the existing user, organization and ticket fields with a new type. This new field type allows you to interlink Zendesk objects and create relationships. In this article we build a complete use case.
Platform & Security
Zendesk Sunshine Events allows you to enrich your customer profiles and give context by building a timeline of your customers’ actions by adding events from external systems. This tutorial shows you how.
Knowledge & Insights
One of the lesser known and used APIs in Zendesk's arsenal is the Answer Bot API. It allows platforms to replicate the behaviour of their bot in any app or website. Or an Apple HomePod..
News Roundup
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
Agent Workspace & Routing
Imagine a major part of your service breaking down, users can't login and tickets are being created in volume. Agents get overwhelmed by the amount of backlog and customers get frustrated. Zendesk can remedy this by leveraging Pro-Active support and Self Service and Problem/Incidents. Learn how.
Platform & Security
Zendesk recently launched an expansion on their webhooks functionality that allows you to subscribe to changes in Users and Organizations and act upon those actions. In this article we'll show how you can auto-complete agent profiles with a signature, alias and profile image upon creation.