Build smarter with Zendesk’s platform tools. From APIs and apps to Sunshine and security features, this category covers everything you need to customize, extend, and secure your Zendesk instance.
Platform & Security
This is a four-part series on Zendesk's new Custom Objects feature. The articles cover setup, data import, using Custom Objects in forms and with agents, expanding user profiles, and displaying Custom Objects in Help Center forms.
Platform & Security
In this article we'll show you how to bypass the 24-hour WhatsApp limit in Zendesk by leveraging the included Sunshine Conversations API.
Platform & Security
Learn how to publish Zendesk Guide articles to Slack by using the new Zendesk Events for Guide webhooks.
Platform & Security
Currently the authentication for Zendesk Messaging as described in my article below has some weird behaviours when it comes to matching to existing Zendesk User Profiles. There's also a rather long thread about these issues on the Zendesk Community.
Platform & Security
The awesome people at Zendesk just made the Custom Objects v2 EAP available.So why not build a Pokédex inside Zendesk to get to know the APIs 😉
Platform & Security
Zendesk announced Custom Headers and API Key support for its Webhooks. And fixed my previous list of shortcomings a 100%
Platform & Security
Lookup Relationship fields are a recently added features that expands the existing user, organization and ticket fields with a new type. This new field type allows you to interlink Zendesk objects and create relationships. In this article we build a complete use case.
Platform & Security
Zendesk Sunshine Events allows you to enrich your customer profiles and give context by building a timeline of your customers’ actions by adding events from external systems. This tutorial shows you how.
Platform & Security
Zendesk recently launched an expansion on their webhooks functionality that allows you to subscribe to changes in Users and Organizations and act upon those actions. In this article we'll show how you can auto-complete agent profiles with a signature, alias and profile image upon creation.
Platform & Security
Update a requesters' profile based on form field input.
Platform & Security
🥳Update 2023-03-30 Zendesk fixed all issues mentioned in this article. See the Announcement or read the article below.Expanded API Support via Custom Authentication for Zendesk WebhooksZendesk announced Custom Headers and API Key support for its Webhooks. And fixed my previous list of shortcomings
Platform & Security
Zendesk recently added the ability to their Messaging Widget to use Custom Launchers. This article shows you how to easily implement it.